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en:vpn [2015-07-06 09:58]
cr [How to Use]
en:vpn [2019-11-06 14:47] (current)
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 The VPN service makes it possible to connect from virtually any computer and get assigned one of the university'​s IP numbers, which makes it look as if the computer connects from inside the university, and in addition encrypts the communication between your computer and the university network, which is something that is important if you connect to the university'​s services while travelling. The VPN service makes it possible to connect from virtually any computer and get assigned one of the university'​s IP numbers, which makes it look as if the computer connects from inside the university, and in addition encrypts the communication between your computer and the university network, which is something that is important if you connect to the university'​s services while travelling.
  
-The service ​requires ​that you log in with your [[LUCAT]] username ​and password. If you do not know your username and password in LUCATplease look it up first.+It is required that the computer already has **a working Internet connection**,​ either via fixed network connection via cable or a wireless network. VPN is a service that is added on top of, and that requiresa working Internet connection.
  
-More info about this service can be found by visiting the following web page at LDC:+===== Instructions =====
  
-  http://www.ldc.lu.se/​tjanster/​natverk/vpn+Follow the instructions via this link: 
 +  ​https://luservicedesk.service-now.com/support_en?​id=kb_category_en&​kb_category=210e581e0fb52600aa7c7f5ce1050eba
  
-The VPN service has two different modes that have different uses, and which have a bit different requirements on the computer: 
  
-  * **VPN in tunnel mode** -- works with any university services. However, requires that a special piece of software is installed on your computer in advance. We have made sure that this software is pre-installed on all laptops that we manage. Because this method works with all services, **we recommend that you use this method**, if possible. +==== I do not want all network traffic ​to pass the VPN tunnel when connectedWhat can I do? ====
-  * **VPN in web mode** -- perhaps the easiest way to use VPN from any computer. Works from any computer, as it does not require any special software. The disadvantage is that the VPN in web mode is limited and does not work with all university services; In practice, it works only with the completely web-based services, which are very few so far.+
  
-Regardless of the VPN method you use, it is required that the computer already ​has **working Internet connection**either via fixed network ​connection via cable or a wireless network. ​VPN is a service that is added on top of, and that requires, a working Internet connection.+Normally, all network traffic is sent through ​the VPN tunnel when connected. This is because ​the university ​has a number of externally hosted services (i.e. subscription services) that require an LU ip number. Thereforethe default configuration is to pass all network ​traffic through the VPN tunnel when VPN is active.
  
 +If you do not want this behavior, please contact [[LTH Support]] with your request, and we will help you change the VPN configuration of your computer.
  
-===== VPN in Tunnel Mode ===== 
  
-VPN in tunnel mode makes it possible to access all university services. Therefore, it is the method that we recommend. To use this method, however, a special software is required; "​FortiClient SSL VPN". You need to install this software on your computer first. **On the laptops that we manage this software is pre-installed**,​ so if you connect from such a laptop, you can jump directly to the section [[#How to Use]] below. +==== IP Address on the Department Network ​(Hemmanät) ​====
- +
- +
-==== From a Private Computer ==== +
- +
-If you want to connect with VPN in tunnel mode from a private computer, you must first install the VPN client software, FortiClient,​ on your computer. What you should do depends on the operating system of your computer. At [[LU Support]] you will find instructions for several different operating systems. Please see the link in the next section. +
- +
- +
-==== How to Use ==== +
- +
-At [[LU Support]] there are many guides on how to connect to the VPN: +
- +
-https://​zero.comaround.com/​sv-se/​search/?​key=faba1185cfc8986d32b7d2ba7d721468%23/​search?​contentId=630951&​currentPage=1&​sortBy=MostViewed +
- +
-If the VPN software FortiClient is not already installed on your computer, you should first follow these instructions to install the VPN software. Then follow the instructions below. The following instructions assume that the program is already installed on the computer. +
- +
-In our [[laptops]] with [[Windows]] that we manage, we have made sure the VPN software is already installed in advance, and it should then be sufficient to use the simple instructions below. +
- +
- +
-=== Windows 8 === +
- +
-  - First, make sure your computer has a working Internet connection before proceeding. VPN requires that the computer has a working Internet connection. The simplest way to check if the computer has a working Internet Connection is to launch a browser (such as [[ie|Internet Explorer]]),​ and then browse to any web page, such as www.lth.se. If this works, you can proceed to the next step. **If it does not work, you must first ensure that the computer can access the Internet** by connecting to a network, for example to a wireless network such as [[Weblogon]] or [[Eduroam]],​ before you can proceed with the instructions below. +
-  - {{  vpn-1.png}}Start the "​FortiClient SSL VPN" application. In [[Windows|Windows 8]], this is easiest accomplished by pressing the [[Windows key]] and then type "​VPN"​. +
-    - Select the "​VPN-inställningar Kör först!"​ (you only need to do this the first time you will connect). This script adds the settings that are required the first time you use VPN. +
-    - Then start the "VPN FortiClient"​ application. +
-  - The program "​FortiClient SSL VPN" starts. Make sure the following is stated in the "​Server Address"​ field: <​code>​connect.lu.se:​443</​code>​ In the fields "​Username"​ and "​Password",​ please enter your [[Lucat]] username and your Lucat password respectively. Then press the "​Connect"​ button to connect. +
-  - If the Connection succeeds, the text in the field "​Status"​ will after a few seconds change to "​Connected"​. You now have an IP address within the university network, and can now use university services. +
-  - When finished, press the "​Disconnect"​ button to disconnect, and then "​Exit"​ to exit the program. +
- +
- +
- +
-==== Once You are Connected ==== +
- +
-Once you are connected to VPN in tunnel mode, you'll be able to access all university services. Please see the documentation for each service for more information. +
- +
- +
-==== IP Address on the Department Network ====+
  
 When you use VPN in tunnel mode, you typically get an IP address in the ''​vpn.lu.se''​ series. This works well for most people'​s needs, and provides access to all the services mentioned above, and more. When you use VPN in tunnel mode, you typically get an IP address in the ''​vpn.lu.se''​ series. This works well for most people'​s needs, and provides access to all the services mentioned above, and more.
  
-If you instead, when connecting with VPN, need to have assigned a particular IP address in the right range for your office or your department, then this is a service that you in advance can request from [[Helpdesk]]. If you do not know if you need such a specific IP address, you probably do not need it. In most cases, an ordinary address in the ''​vpn.lu.se''​ series as described above will suffice, and then you will not need to do anything special+If you instead, when connecting with VPN, need to have assigned a particular IP address in the right range for your office or your department, then this is a service that you in advance can request from [[LTH Support]]. If you do not know if you need such a specific IP address, you probably do not need it.  
- +  * To use this special mode, you will have to install ​the software ​**"Forticlient"​**. ​On the computers we manage ​this can be done via **[[Software center]]**.
- +
-===== VPN in Web Mode ===== +
- +
-With VPN in web mode, you can in some cases use some of the university'​s web-based services, and without any special ​software on your computer. Note, however, that only some of the university services are accessible via VPN in web mode+
- +
-Please follow these steps to use VPN in web mode: +
- +
-  - First, make sure your computer has a working Internet connection before proceeding. VPN requires that the computer has a working Internet connection. The simplest way to check if the computer has a working Internet Connection is to launch a browser (such as [[ie|Internet Explorer]]),​ and then browse to any web page, such as www.lth.se. If this works, you can proceed ​to the next step. **If it does not work, you must first ensure that the computer can access the Internet** by connecting to a network, for example to a wireless network such as [[Weblogon]] or [[Eduroam]],​ before you can proceed with the instructions below. +
-  - Open a web browser, such as Internet Explorer, and then visit www.lu.se. Then proceed by clicking on "Employees" ​and follow the link to log into VPN. Alternatively,​ you can right from the start enter and go to the following URL: +
-    www.lu.se/​vpn +
-  - You get a page where you should fill in a username and password. Enter your Lucat Lucat username and password and click "​Login."​ {{Vpn-2.png}} +
-  - Succeed login now come to a new page. +
-    You may receive the following text in a yellow box at the top of the page: "This website wants to run the following additions: FortiClient SSL VPN Control from Fortinet TechnologiesIf you trust the website and the add-on and want to allow it to run, click here. .. "​{{vpn-3.png}} +
-      - If you get the yellow text box with the text, click on the yellow text field and then select "Run ActiveX Control"​. {{VPN 4.png}} +
-      - You get in this case now one more warning. Check that the name of the application is correct and then confirm that you really want to run this control by pressing the "​Go"​ button. {{VPN 5.png}} +
-    * You can now from this website to start using the University of web services that support the VPN in the online mode. To do this, you must start by adding the Web service that you want to use in a so-called // // bookmark the page by pressing the "​Add"​ button under "​Bookmarks"​ and fill in some details. What to fill in here varies depending on which Web service terms. See for instance instructions for the following services for information on what to fill in each bookmark: +
-      * [[Primula Web]] {{VPN 6.png}} +
-  - To log out of the VPN in the online mode, click the logout icon on the top right of the web page, highlighted in red in this image: {{VPN 7.png}} +
- +
  
  
-Important ===== ===== 
  
-Note that using the VPN service to connect to the university system rests on the individual a serious responsibility to have adequate security on the computer to connect to from. A reasonable minimum requirement is that you have complete, up to date and __uppdaterat__ ** ** antivirus protection that protects against viruses, Trojans and spyware. Read our instructions under [[virus]].+===== Important =====
  
 +<WRAP important>​
 +Please note that by using the VPN service in order to connect to the university systems, there rests on the individual a serious responsibility to have adequate security on the computer to connect to from. A reasonable minimum requirement is that you have complete, current and __up to date__ **antivirus protection** that protects against viruses, trojans and spyware. Please read our instructions under [[antivirus]].
 +</​WRAP>​
  
-Support ​===== =====+===== Support ​===== 
  
-Guides VPN available ​on [[LU Support]].+Guides ​on VPN are available ​at [[LU Support]].
  
-[[LDC]] the responsibility ​of Lund University'​s VPN service. Therefore, it is the LDC'​s ​[[ServiceDesk]] on the phone 046-2229000 ** ** You should turn to if you have problems with the VPN service.+[[LDC]] ​has the responsibility ​for Lund University'​s VPN service. Therefore, it is to the LDC [[ServiceDesk]] on the phone **046-2229000** ​(telephone number ''​+46462229000''​ from abroad) you should turn if you have problems with the VPN service.
  
  
-Error ==== ====+==== Error Reporting ​====
  
-Operating status and any general problems with the VPN service reported ​normally to the LDC'​s ​operational page at the address http://www.ldc.lu.se/drift/.+Operating status and any general problems with the VPN service ​are normally ​reported ​at the LDC operational page  
 +at the address http://support.lu.se.
en/vpn.1436169505.txt.gz · Last modified: 2015-07-06 09:58 by cr