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Remote Desktop

Background

If you need to access your email while away from the office you can use Lund University's webmail. The only requirement is that you have a working connection to the internet. More information is available here webmail.

But what if you need to access your files on your workstation at your office? In this case you can use something called Remote Desktop. If this sound like a solution you want to use then keep reading.

Requirements

The following list needs to be exmined before using this service.

  • You need to know the name of the computer at your office. More information here computername or contact LTH Support if you need help to find out.
  • The computer in your office have to be turned on when you leave your office. If you want to keep using your applications when you connect using Remote Desktop then simply lock you computer when you leave. It is also fine to logout (which is the recommended solution) but it can not be turned off.
  • You need to have a working internet connection.
  • To be able to connect using Remote Desktop you need a client from Microsoft.
  • You should use some sort of antivirus and keep that updated.
  • The device you are connecting from should be updated with the latest updates available.
  • If you are connected to a network which is not owned by the university, you have to use a VPN-connection before using Remote Desktop to connect to your computer.

How to

Instructions for each operatingsystem follows:

Windows 8/10

  1. Make sure VPN is up and running.
  2. Run “Remote Desktop Connection” on your computer.
    • Open the startscreen and type
      • Anslutning till fjärrskrivbord (Swedish name)
      • Remote Desktop Connection (English name)
    • Click on the result
    • An alternative way of launching it is by searching for mstsc which is the name of the executable file which is launched when doing the above.
  3. In the following window you have to enter the computername from computername, the name entered should contain computername along with domainname and looks like: computername.something.lu.se
  4. Login using the same account you use to logon to your computer at work with.
  5. If the connection is successful you are working remotely on your computer at your office.
  6. When you have finished working simply select logout as usual from the startscreen.

Contact LTH Support if you need assistance.

Windows Vista/7

  1. Make sure VPN is up and running.
  2. Run “Remote Desktop Connection” on your computer.
    • If you are using a swedish version of Windows: Start-menyn → “Alla program” → “Tillbehör” → “Anslutning till fjärrskrivbord”.
    • If you are using an english version of Windows: Start-menyn → “All Programs” → “Accessories” → “Remote Desktop Connection”.
    • An alternative way of launching it is by pressing the windows-button at the same time as “R” (WIN+R) and type mstsc and then press enter.
  3. In the following window you have to enter the computername from computername, the name entered should contain computername along with domainname and looks like: computername.something.lu.se.
  4. Click “Alternativ »”, click the tab “Avancerat”.
  5. In the listbox “Autentiseringsalternativ”, select “Anslut alltid, även om autentisering misslyckas”.
  6. Click on “Anslut”.
  7. Login using the same account you use to logon to your computer at work with. The option to save credentials is not allowed by the computer you are connecting to and is not available in newer versions of the client. If the option is available and the remote computer allows to use saved passwords be aware of the risk this poses. Anyone with physical access to your computer can connect if you save your password here. Remember that you are responsible for anything done on your computer at your office, in your name.
  8. If the connection is successful you are now working remotely on your computer at your office with access to all the software and all your files. As if you were working in your office.
  9. Logout when you have finished working. Select Logout from the start-screen.

Contact LTH Support if you need assistance.

MacOS X

If you are using the operating system MacOS with a version above 10.6, you can use App Store to find the application called “Microsoft Remote Desktop”. https://itunes.apple.com/se/app/microsoft-remote-desktop/id715768417?mt=12

If you are using the operating system MacOS with a version below 10.7 you can download the “Microsoft Remote Desktop” application from Microsoft. http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=18140

The following guide assumes that you have already installed the application.

If you are using the older version it looks very similar to the windows version above.

If you are using the newer version obtained from App Store do the following:

  1. Open “Microsoft Remote Desktop”
  2. When the following window appear press “New”:

  3. Input a name for this connection along with PC Name (computername) and if you wish, username. Username is entered as UW\LUCAT. All other options should match what is seen in this picture.
  4. Make sure the other tabs look like the following pictures:
  5. When you are done, close this window (Command+W) or click the button at the top left of the window.
  6. The connection is now present in the list of the first window and can be doubleclicked to initiate a connection.

iOS/Android

Obtain “Microsoft Remote Desktop” from AppStore https://itunes.apple.com/us/app/microsoft-remote-desktop/id714464092?mt=8
More information from Microsoft https://msdn.microsoft.com/en-us/library/dn473013(v=ws.11).aspx

Obtain “Microsoft Remote Desktop” from Google Play https://play.google.com/store/apps/details?id=com.microsoft.rdc.android&hl=sv
More information from Microsoft https://technet.microsoft.com/en-us/library/dn473010(v=ws.11).aspx

  1. Open the app, it will look like this
  2. Now tap the “+” sign at the top right, the next view should be seen:
  3. Click “More Options” and make sure the options looks like this, the Connection Name is optional:

Important

  • When we need to reboot or in other ways disrupt services, we do it after work hours. This will of course be an inconvenience for users working from home after work hours. Try to be patient and if it does not work right away, try again in a few minutes.
  • When you're connected to your office computer using Remote Desktop, your monitor will show the following screen:

    This screen is shown until you login locally at your office again with the exception that the monitor will turn itself off when inactive.

Tips and Tricks

Do not turn off your computer

To be able to use the Remote Desktop service the computer needs to be running. You do not have to be logged in but as said before, the computer has to be in a running state.

Slow connections

When using a WiFi-connection the speed of the connection will be lower than if you are connected using a cable, this statement is only true if the wired connection is faster than the speed of your internetconnection. Another problem with WiFi is that for example a microwave-oven can knock out a wificonnection.

If you experience disconnects, strange looking windows or loss of responsiveness you could benefit from switching to a wired connection. But you could also try sitting closer to your accesspoint.

Frequently Asked Questions

Is it possible for me and my collegue, who share office space, to work on the same computer at the same time?

No. Only one person can be logged on to a windows workstation at the same time. If someone else is trying to login to a computer which already have a logged on user. The logged on user will get a notice asking them if they allow the remote user to log on.

Help, I can not connect to my remote desktop!

If you try to enter a website, does it work? If not then your connection to the internet is probably the issue.
Are you connected via VPN?

If you can not connect even if your internet connection is fine and your VPN-connection seems to be working, contact LTH Support. To be able to help you should know where you are connecting from, the name of the computer you were trying to connect to, when you tried to connect and how you were connected to the internet.

I need to reboot the remote computer and I can not find the option, is it possible?

Yes you can, the option is hidden to prevent accidental reboots. The option is available in another menu which can be access by pressing CTRL + ALT + End. While in the menu look at the bottom right, there you will find a “power button”. If you click on the button you will have the option to reboot.

A reboot takes a while to complete and during this time you can not be connected as the service is not running. After a few minutes you can reconnect and the computer has been rebooted. Why not grab a coffee while you wait?

I need to print something on my own printer, from my office computer. Is it possible?

You can print documents from your computer at your office to the printer at home, if the printer is installed on the computer you are connecting from. This is done using a service called “File- and printsharing”. To be able to use this service you need to allow usage of the service to the following:

  • Allow usage of the service in the windows firewall. Open Start → “Control Panel” → “Windows-firewall” and at the top left there is a link called “Allow an app or a function in the Windows-firewall” → Tick “File and printsharing”.
  • You have to be connected via VPN before you can connect to remote desktop.
  • When the remote desktop client is running, click “Options” → click the local resources tab and tick “Printer”. Connect to the remote computer and verify that the printer is present under: Start → “Printers and devices”.

Viktigt

LTH Support can not help you with supporting your own devices, if your internet connection is not working as promised you need to contact their support. If your computer is acting strangely, contact a repairshop.

en/remote_desktop.txt · Last modified: 2017-09-18 11:52 by cr