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en:outlook [2015-07-01 14:58]
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 To configure Outlook for the first time, you should then follow one of the following guides at [[LU Support]]: To configure Outlook for the first time, you should then follow one of the following guides at [[LU Support]]:
  
-  * [[https://​zero.comaround.com/​sv-se/​content/​441105/?​ctxt=related&​key=faba1185cfc8986d32b7d2ba7d721468#/​|Outlook 2013 for Windows 8 for non EGA users]] +  ​* [[https://​zero.comaround.com/​sv-se/​content/​441105/?​ctxt=related&​key=faba1185cfc8986d32b7d2ba7d721468#/​|Outlook 2013 for Windows 8 for non EGA users]] 
-  * [[https://​zero.comaround.com/​sv-se/​content/​578332/?​ctxt=related&​key=faba1185cfc8986d32b7d2ba7d721468#/​|Outlook 2013 for Windows 7 for non EGA users]]+  * [[https://​zero.comaround.com/​sv-se/​content/​578332/?​ctxt=related&​key=faba1185cfc8986d32b7d2ba7d721468#/​|Outlook 2013 for Windows 7 for non EGA users]] 
  
  
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 In some contexts, something called "​public folders"​ in Outlook is used. Public folders can be accessed by multiple users, and can contain different types of content. There may be common e-mail folders for sharing e-mail feature addresses several administrators need access to. Furthermore,​ there can be common e-mail calendars that can be used for reservations of different types. In some contexts, something called "​public folders"​ in Outlook is used. Public folders can be accessed by multiple users, and can contain different types of content. There may be common e-mail folders for sharing e-mail feature addresses several administrators need access to. Furthermore,​ there can be common e-mail calendars that can be used for reservations of different types.
  
-In Outlook 2013 and later versions, public folders are not shown by default {{Outlook-2013-navigeringslisten-1-en.png}}. To access the public folders, click the three dots at the bottom of the Outlook window (see picture), and then select "​Folders"​. Then click the triangle next to "​Public Folders"​. Now click the triangle next to the folder you want to open. +In Outlook 2013 and later versions, public folders are not shown by default {{  :​outlook-2013-navigeringslisten-1-en.png}}. To access the public folders, click the three dots at the bottom of the Outlook window (see picture), and then select "​Folders"​. Then click the triangle next to "​Public Folders"​. Now click the triangle next to the folder you want to open.
- +
-FIXME+
  
 <WRAP tip> <WRAP tip>
-If you want a faster way to reach the view where you can see the public folders? Right-click on the three dots and select "​Navigation Options ...". Increase the number of visible items at least 6, or rearrange the order so that the "​Folders" ​ports earlier in the list.+Do you want a faster way to reach the view where you can see the public folders? Right-click on the three dots and select "​Navigation Options..."​. Increase the number of visible items at least 6, or rearrange the order so that the "​Folders" ​option is shown earlier in the list.
 </​WRAP>​ </​WRAP>​
  
  
-===== Field "​Bcc"​ =====+===== The "​Bcc" ​Field =====
  
-{{Outlook-2013-FIELD hemlig_kopia-en.png}}+{{  :​outlook-2013-falt-hemlig_kopia-en.png}}
  
-If you want someone to get a copy of a letter, but the copy will not be visible, you can specify this in the "​Bcc"​ when you type a letter. This requires, however, that the "​Bcc"​ is visible, which is not standardDo this to select ​to show the "​Bcc":​+If you want someone to get a copy of a letter, but the recipient of the copy should ​not be visible, you can specify this in the "​Bcc" ​field when you type a letter. This requires, however, that the "​Bcc"​ is visible, which by default it is not. Please do the following in order to show the "​Bcc" ​field:
  
-  - Choose to compose a new email message ("​Start"​ -> "​New ​Mail"). +  ​- Choose to compose a new e-mail ​message ("​Start"​ -> "​New ​Email"). 
-  - Select "​Options"​ -> "​Bcc"​.+  - Select "​Options"​ -> "​Bcc"​.
  
  
 +===== The "​From"​ Field =====
  
 +{{  :​outlook-2013-falt-fran-en.png}}
  
-===== Field "​From"​ =====+Many departments use a common function address outwards, where external people can address requests via e-mail. In these cases, it is practical to enter the same function address as the sender address when sending outbound e-mail that is related to such a case. This means that any response to the letter will then be sent to the common address, instead of to you as an individual officer. This has the advantage that also your colleagues can see the communication in the case, and thus might be able to continue to handle the case if you would not be in place.
  
-{{Outlook 2013 field off en.png}}+To specify a different function address, it is however required that the "​From" ​field is visible, which by default it is notPlease do the following in order to display the "​From"​ field:
  
-Many departments use a common feature address outwards, where external can address requests via e-mail. In these cases, it is practical if you enter the same function as the sender address when sending outbound e-mail that is related to such a matter. This means that any response to the letter will then be sent to the joint function of the address, instead of to you as an individual officers. This has the advantage that even your colleagues can see the communication in the matter, and thus might be able to continue to handle the case if you would not be in place. +  ​- Choose to compose a new e-mail ​message ("​Start"​ -> "​New ​Email"). 
- +  - Select "​Options"​ -> "​From"​.
-To specify a different sender address is required, however, that the "​From"​ is visible, which is not standard. To do this, select to display the "​From":​ +
- +
-  - Choose to compose a new email message ("​Start"​ -> "​New ​Mail"). +
-  - Select "​Options"​ -> "​From"​.+
  
 <WRAP tip> <WRAP tip>
-In order to send a letter with a different return address than your personal, ​requires ​Outlook that you have permission to do this just for the sender terms. This is a personal ​competence, ​[[Helpdesk]] can give you. If you have any problems with that you are not allowed to enter a function address as the sender ​that you believe you should be able to make contact [[Helpdesk]] and talk about what function addresses ​the case, we will help you. +In order to send a letter with a different return address ​other than your personal ​address, Outlook ​requires ​that you have permission to do this for the particular address. This is a personal ​privilege that [[LTH Support]] can give you. If you are not allowed to enter a function address as the sender ​address and you you believe you should be able to do so, please ​contact [[LTH Support]] and specify ​what the function address isand we will help you. 
-</ WRAP>+</​WRAP>​
  
  
-===== Away messages ​=====+===== Out of Office Messages ​=====
  
-{{Outlook ​2013 Office Assistant-0-en.png? 500}}+{{  :​outlook-2013-franvarohanteraren-0-en.png?​500}}
  
-If for some reason you can not answer your e-mail, for example, ​when holiday, business trip or in cases of illness, it is good if you have the opportunity ​to put an away message ​// //. People who send e-mails to you will automatically receive your absence ​message in response. Only one email message is sent in response, so there is no risk that the same person may be duplicates of your absence info about the person ​sending emails ​to you repeatedly.+If for some reason you cannot ​answer your e-mail, for example, ​during a vacation, business trip or in cases of illness, it is good practice ​to specify ​an //out of office message//. People who send e-mails to you will automatically receive your out of office ​message in response. Only one e-mail ​message is sent in response, so there is no risk that the same person may get duplicates of your out of office message in case the person ​sends e-mails ​to you repeatedly.
  
-Follow these steps to put an away message:+Follow these steps to specify ​an out of office ​message:
  
-  - Select "​File"​ -> "​Automatic ​answer" as in the picture ​beside+  ​- Select "​File"​ -> "​Automatic ​Replies" as in the picture. 
-  Click in the "​Send ​auto reply" and fill in your away message, ​so you want it to appear ​on people who send e-mail to you. <WRAP tip> If you also select the option ​'Only send during this interval ​"as shown below, your away message to be sent only during the specified time period. Once this period has passed, the system will automatically ensure that the absence message is no longer sent. </ WRAP> +  Check the option ​"​Send ​automatic replies" and fill in your out of office ​message, ​as you want it to appear ​to people who send e-mail to you. <WRAP tip>If you also select the option ​"Only send during this time range" as shown below, your away message to be sent only during the specified time period. Once this period has passed, the system will automatically ensure that the absence message is no longer sent.</​WRAP>​ 
-  - <WRAP tip> You can if you want, on the "​Outside ​the organization" also fill in another ​absent ​message for those who send mail to you from the outside Lund University. </ WRAP> +  - <WRAP tip>You can also, if you want, on the tab "​Outside ​My Organization" also fill in another ​out of office ​message for those who send e-mail to you from outside ​of Lund University.</​WRAP>​ 
-  - Click "​OK"​ when finished. Your office reply is now active. You can always change your away message or delete it by opening the "automatic response" again.+  - Click "​OK"​ when finished. Your out of office reply is now active. You can always change your out of office ​message or delete it by opening the "Automatic Replies" again.
  
-Remember that a good away message should be brief, but it should also contain brief information on at least // // why you are away, // when // you expected to recur, and to whom // // or // // the that you should turn instead meantime.+Remember that a good away message should be brief, but it should also contain brief information on at least //why// you are away, //when// you are expected to be back, and to //whom// or //who// the sender ​should turn to instead ​in the meantime.
  
-{{Outlook ​2013 of Office-1}} en.png+{{:outlook-2013-franvarohanteraren-1-en.png ​ }}
  
 <WRAP important>​ <WRAP important>​
-Be careful when you fill in your away message - only // // you can edit it! Ensure ​that all reference information is correct and that any names, information about extensions, and [[e-mail]] match. If it turns out that you are away and reference information in your away message is not correct, ​not your colleagues change the message, but must then turn to [[Helpdesk]], which in turn have to change your password in order to access ​the To change your absence ​message. +Be careful when you fill in your out of office ​message ​-- only //you// can edit it! Please make sure that all reference information is correct and that any names, information about extensions, and [[e-mail ​addresses]] match. If it turns out that you are away and the reference information in your out of office ​message is not correct, your colleagues ​cannot ​change the message. They have to contact ​[[LTH Support]], which in turn have to change your password in order to get access ​to change your out of office ​message. 
-</ WRAP>+</​WRAP>​
  
 <WRAP important>​ <WRAP important>​
-Subscribe ​to various external mailing lists, you should be careful when posting your absence info. Make sure that your away message will not be sent to the list, by entering ​a special rule to the list of Office Assistant+If you are subscribed ​to various external mailing lists, you should be careful when specifying out of office replies. Make sure that your out of office ​message will not be sent to the mailing ​list, by adding ​a special rule for the list to the automatic replies
-</ WRAP>+</​WRAP>​
  
  
-==== When sent absence ​message? ====+==== When is an Out of Office ​message ​sent? ====
  
-Absence ​message is automatically sent in response ** first ** time someone contacts you and you have a certain office reply set. In the absence ​message has been sent, excludes precisely ​the sender from receiving ​absences ​message more times if he would send more letters to you. This applies until you change or delete ​absence ​message.+An out of office ​message is automatically sent in response ​the **first** time someone contacts you and you have a certain ​out of office reply set. If the out of office ​message has been sent, the sender ​is excluded ​from receiving ​your out of office ​message ​any more times if he or she would send any more letters to you. This applies until you change or delete ​your out of office ​message.
  
-Sometimes the question arises why the absence ​messages sent only the first time each sender contacts you. This is to prevent situations arise when automatic replies are sent back and forth in a loop. Imagine that you have a Message ​that always sent, and that someone else, who also has such an automatic response that always sent, send letters to you. Then auto-reply messages sent in response to other automated reply messages ​back and forth with tremendous speed and without end, and fill mailboxes and overwhelm the email system. ​The limitation only automatically answers ​the first time for each sender, to prevent such situations from arising.+Sometimes the question arises why the out of office ​messages ​are sent only the first time each sender contacts you. This is to prevent ​that situations arise when automatic replies are sent back and forth in a loop. Imagine that you have a message ​that is always sent, and that someone else, who also has such an automatic response that is always sent, sends letters to you. Then automated ​reply messages sent in response to eachother would be sent back and forth with tremendous speed and without end, and fill mailboxes and overwhelm the e-mail ​system. ​This limitation ​makes sure that automatic replies are only sent the first time for each sender, to prevent such situations from arising.
  
  
  
-===== Slowly ​Outlook =====+===== Outlook ​is Slow =====
  
  
 +==== Many Messages in the Inbox ====
  
 +{{:​outlook-2013-manga-meddelanden-en.png ​ }}
  
-==== Many messages in the inbox ====+Sometimes Outlook is experienced to become slower for each week that passes. A common reason for this is that there are many messages in the inbox. Outlook will simply be slower if there are thousands of messages left in your inbox. In each Outlook window, there is a figure in the corner at the bottom left (number of "​items"​) where you can see how many messages are in the folder currently displayed.
  
-{{Outlook-2013-manganese-messages-en.png}}+{{  :​outlook-2013-new-folder-en.png}}
  
-Sometimes Outlook experienced as it becomes slower for each week that passes. A common reason for this is that there are many messages in the inbox. Outlook will simply be slow if there are thousands of messages are and Ripple straight up and down in your inbox. In each Outlook window is a figure in the corner at the bottom left (number of "​objects"​) where you can see how many messages are in the folder currently displayed. +An easy way to prevent yourself that Outlook is slow is to periodically clear the inbox, either by deleting the messages, or if you want to keep them, to arrange them into subfolders. It's easy to create new folders in your inbox. Right-click the Inbox, and select "New Folder"​. Once the folder is created, you can then drag the messages that you want to move to the new folder ​into it.
- +
-{{Outlook-2013-new-folder-en.png}} +
- +
-An easy way to prevent yourself that Outlook is slow is to periodically clear the inbox, either by deleting the messages, or if you want to keep them, to arrange them into subfolders. It's easy to create new folders in your inbox. Right-click the Inbox, and select "New Folder"​. Once the folder is created can then drag the messages that you want to move to the new folder.+
  
 <WRAP tip> <WRAP tip>
-A tip of a strategy is to create subfolders for different years, and sort out the old messages that you have not had in a long time, and that remain in your Inbox, in a subfolder for each year. +One strategy is to create subfolders for different years, and sort out the old messages that you have not used in a long time, and that remain in your inbox, in a subfolder for each year. 
-</ WRAP>+</​WRAP>​
  
  
  
 +==== E-mails with Attached Files ====
  
-==== Email messages with attached files ====+{{:​outlook-2013-med-bifogade-filer-en.png ​ }}
  
-{{Outlook-2013-with-attached-files-en.png}}+Another reason that Outlook ​may be perceived as slow, may be that you have many large e-mails, usually letters ​with attachments. They can be in your inbox or any subfolder, but they can also be in the letters that you have sent and which have been automatically saved in the special folder "​Sent"​.
  
-Another reason that Outlook is perceived as slow may be that you have many large e-mails, usually letters with attachments. It can be in your inbox, any subfolder, but also in the letter that you sent and automatically saved in the special folder "​Sent"​. +An easy way to find these large messages, ​is to locate the particular search folder for large e-mails, available under the "​Search Folders"​ -> "​With ​Attachments". Delete the messages that you no longer need, or at least delete ​the attached files in them.
- +
-An easy way to find these is to locate the particular search folder for large emails, available under the "​Search Folders"​ -> "​With ​attachments". Delete the messages ​in that you no longer need, or deleting ​at least the attached files in them.+
  
 <WRAP tip> <WRAP tip>
-Remember that email is best suited for communication in text, and not for file transfers. ​You may use [[explorer | a network folder]] or [[cloud ​computing ​| cloud service]] to share documents ​to your colleagues?​ +Remember that e-mail ​is best suited for communication in text, and not for file transfers. ​Perhaps you may use [[explorer|a network folder]] or [[cloud ​services|cloud service]] to share documents ​with your colleagues?​ 
-</ WRAP>+</​WRAP>​
  
  
 +==== Open in New Window ====
  
-==== Open in new window ====+{{  :​outlook-2013-oppna-i-nytt-fonster-en.png}} If you experience that Outlook is slow as you switch between different views, for example, when you switch between your Inbox, Calendar, or any public folder, or some other of the many views available in Outlook and you might use regularly, you can try to instead open the views in new Outlook windows instead.
  
-{{Outlook ​2013 Open in-new-window en.png}} If you are experiencing ​Outlook ​as slowly as you switch between different viewsfor example, when you switch between your Inbox, Calendar, or any public folder, or some Another of the many views available ​in Outlook ​and you might use regularlyyou can test the hint to instead open views in the new Outlook window ​instead.+On almost all the items in Outlook, you can right-click and bring up the option "Open in New Window"​The view you selected will then appear in their very own Outlook ​window. It is possible to have and maintain multiple Outlook windows up simultaneouslywhich can be very handy if you regularly visit and use certain particular ​views in Outlook. Often it is much faster to switch between different windowsthan to switch between different ​views in the same Outlook window. ​Please try it!
  
-On almost all the items in Outlook, you can right-click and bring up the "Open in New Window"​. The view you selected will then appear in their very own Outlook window. It is possible to have and maintain multiple Outlook windows up simultaneously,​ which can be very handy if you regularly visit and use certain particular views in Outlook. Often it is much faster to switch between different windows, than to switch between different views in the same Outlook window. Please test! 
  
 +===== Frequently Asked Questions =====
  
  
 +==== I experience my Outlook as being slow. What can I do about it? ====
 +[[#Outlook is slow|View suggestions for solutions here]].
  
  
 +==== I want to automatically filter certain types of e-mail and move them into specific folders. How can I do that? ====
  
 +[[outlook rules and notifications|View solution here]].
  
  
 +==== I want to automatically move messages marked as spam to the folder "​Spam"​. How can I do that? ====
  
 +[[outlook create spam rule|View solution here]].
  
  
 +==== Outlook no longer automatically fills in e-mail addresses when I start to type them in the recipient field. How do I resolve this? ====
  
 +[[outlook NK2|View solution here]].
  
  
 +==== I want Outlook to also look through my contacts, and not just the address book, when I select the recipients. How do I resolve this? ====
  
-===== FAQ =====+[[outlook address book|View solution here]].
  
  
-==== I find my Outlook ​is slow. What can I do about it? ==== +==== How do create a custom, personal distribution list in Outlook? ====
-[[#​langsamt_outlook | Make suggestions for solutions here]].+
  
-==== I want to automatically filter certain types of mail and move them into specific folders. How do I? ==== +[[outlook distribution list|View solution here]].
-[[Outlook Rules and Notifications ​| View solution here]].+
  
-==== I want to automatically move messages marked as spam to the folder "​Spam"​. How do I? ==== 
-[[Outlook-create-spam rule | View solution here]]. 
  
-==== Outlook fills no longer automatically in a few email addresses when enter the start on them in the address ​bar. How do I resolve this? ==== +==== I want to use a common ​address ​list to do a mailing. How do I resolve this? ====
-[[Outlook NK2 | View solution here]].+
  
-==== I want Outlook also look through my contacts, and not just in the address book, when I select the recipients. How do I resolve this? ==== +[[outlook address list|View solution here]].
-[[Outlook Address Book | View solution here]].+
  
  
-==== How do create a custom, personal ​distribution ​list in Outlook? ==== +==== I want to make an e-mail ​distribution ​to students. How can I do that? ====
-[[Outlook distribution list | View solution here.]]+
  
- +[[outlook ​student mailing list|View solution here]].
-==== I want to use a single address list to do a mailing. How do I resolve this? ==== +
-[[Outlook address list | View solution here]]. +
- +
- +
- +
-==== I want to make an e-mail distribution to students. How do I? ==== +
- +
-[[Outlook ​student mailing list | View solution here]].+
  
  
 ==== I have received junk mail (spam). What do I do about it? ==== ==== I have received junk mail (spam). What do I do about it? ====
  
-[[SPAM | View solution here]]. +[[SPAM|View solution here]].
  
-==== I get the error "​Failed Client action"​ when I try to send a letter. What is that? ==== 
  
-[[Outlook failed-klientatgard | View solution here]].+==== I get the error "​Client Action Failed"​ when I try to send a letterWhat is that? ====
  
 +[[outlook client action failed|View solution here]].
  
  
 ==== How do I share my calendar, and how can I access other shared calendars? ==== ==== How do I share my calendar, and how can I access other shared calendars? ====
  
-[[Outlook sharing ​calendar | View solution here]].+[[outlook ​calendar ​sharing|View solution here]]. 
  
 ==== How do I access a Google Calendar in Outlook? ==== ==== How do I access a Google Calendar in Outlook? ====
  
-[[Outlook Internet calendar ​| View solution here]].+[[outlook internet calendars|View solution here]].
  
  
-==== My colleague is ill or has stopped. How do I access ​their personal ​email inbox? ====+==== My colleague is ill or has left. How do I access ​his or her personal ​e-mail ​inbox? ====
  
-[[Outlook ​access-to-another-personal-letter barn | View solution here]].+[[outlook ​access to another personal ​inbox|View solution here]].
  
  
-Support ​===== =====+===== Support ​=====
  
-Do not see the answer to your question? Keep in mind that the solution to many general problems in Outlook are described ​in the [[LU Support]]. Should you not find the answer to your question there, please contact [[Helpdesk]].+Did you not find the answer to your question? Keep in mind that the solution to many general problems in Outlook are described ​at [[LU Support]]. Should you not find the answer to your question there, please contact [[LTH Support]].
  
  
-Error ==== ====+==== Error Reporting ​====
  
 Responsible for handling cases relating to [[e-mail]] is [[LDC]]. Please consult [[ServiceDesk]] in most such cases. Responsible for handling cases relating to [[e-mail]] is [[LDC]]. Please consult [[ServiceDesk]] in most such cases.
  
-Other matters, you may contact [[Helpdesk]] about.+For other matters, you may contact [[LTH Support]]. 
en/outlook.1435755538.txt.gz · Last modified: 2015-07-01 14:58 by cr