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en:helpdesk [2017-01-01 15:43]
cr
en:helpdesk [2018-05-18 11:56]
cr
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 ====== Helpdesk ====== ====== Helpdesk ======
  
-Helpdesk offers help and support for computer users within the LTH faculty office, the N faculty office, IML and other units and divisions which have a computer support contract with [[DDG]]. +Please see [[LTH Support]].
- +
-You're welcome to contact Helpdesk if you have problems, suggestions,​ or questions regarding the computers or computer services at these divisions. +
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-<WRAP clear></​WRAP>​ +
-<WRAP important>​ +
-Users at **[[EIT]]** should first contact the IT staff at the department, before contacting Helpdesk: +
- +
-  * Josef Wajnblom <​josef.wajnblom@eit.lth.se>,​ extension 24463. +
-  * Erik Jonsson <​erik.jonsson@eit.lth.se>,​ extension 24035. +
- +
-Users at **[[design|Design Sciences]]** should first contact the IT staff at the department, before contacting Helpdesk: +
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-  * Robert Olsson <​robert.olsson@design.lth.se>,​ extension 20514. +
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-Users at **[[IML|Industrial Management and Logistics]]** should first contact the staff at the department, before contacting Helpdesk: +
- +
-  * Production Management: Birgitta Olvegart <​birgitta.olvegart@iml.lth.se>,​ extension 28010. +
-  * Engineering Logistics: Jan Olhager <​jan.olhager@tlog.lth.se>,​ extension 20366. +
- +
-</​WRAP>​ +
- +
- +
-===== Contact ===== +
- +
-In order to make sure that your case is properly dealt with, we kindly ask you to follow the following instructions when contacting Helpdesk. +
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-==== E-mail ==== +
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-The most effective way of contacting Helpdesk is by e-mail. Our e-mail address is the same as for [[LTH Support]]+
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-**<​support@lth.se>​** +
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-This function address is monitored by the person managing the support on the current day, which may vary. +
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-We kindly ask you to use this e-mail address when contacting us. Please briefly describe the case in the subject, and try to further explain the case in the e-mail. +
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-==== Telephone ==== +
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-We can also be reached by telephone during office hours. However, between 11:30 am and 12:30 pm we usually have a lunch break. +
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-The telephone extension is: +
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-**27600** (full telephone number outside the university +46462227600) +
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-This telephone is in turn forwarded to the person managing the support on the current day, which may vary. In order to make sure your case is properly dealt with, we kindly ask you to only use this number and not other numbers. +
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-===== Staff ===== +
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-We who run Helpdesk are currently:​ +
- +
-  * Per Johansson (support, 80 %) +
-  * Robert Johnsson (support, 100 %) +
-  * Christian Rose (development and purchasing) +
- +
-Since we have a rotating schedule, we kindly ask you to use the contact information above rather than contacting us directly. Thank you for your help! +
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- +
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-===== Organisation ===== +
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-We are a part of the LTH Computer Management Group ([[DDG]]). +
  
en/helpdesk.txt · Last modified: 2018-05-18 11:56 by cr